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Technical Support

SERVICE SUPPORT



 

SKY TECH company not only offers high-precision manufacturing automation equipment, but also provides quality technical support. Our team of specialists is ready to address any equipment-related questions 24/7


The SKY TECH company is engaged in sales and servicing of industrial equipment, including cutting machines, plotters, printers, and stained glass equipment. We offer our clients on-site visits by engineers for professional servicing and repairs.

One of the main tasks of SKY TECH company is to service their own machines installed throughout Russia. For this purpose, we have highly qualified specialists who are ready to travel to any location in the country to perform regular technical maintenance and to address any issues that may arise during equipment operation. Additionally, SKY TECH company provides engineer dispatch services to the CIS countries, including Kazakhstan, Belarus, Kyrgyzstan, Tajikistan, Armenia, Uzbekistan, and others.

Our team of specialists is ready to travel to any of the mentioned countries to perform professional servicing and repairs of the equipment. Our company has extensive experience working with various types of equipment, including cutting machines, printers, plotters, and stained glass equipment.

We provide a wide range of services through our technical support department, including commissioning works that are already included in the equipment purchase price (you only pay for accommodation). Our service engineer travels to the customer's site to carry out equipment installation, configuration, and train the customer's specialists on machine operation. We also offer commissioning services for post-warranty or non-warranty repairs. The cost of the specialist's work is 10,000 rubles per day. In addition, the specialist's flight (travel) expenses and accommodation for equipment installation and configuration are paid separately. Customer training at the SKY TECH training center is free of charge.

The duration of training is 2-4 working days and includes theoretical and practical knowledge acquisition. Upon completion of training, a certificate is issued.

If you require retraining on our equipment with a visit from a specialist to your location, we offer corresponding services. The cost of the specialist's work is 10,000 rubles per day. In addition, the specialist's flight and accommodation expenses are paid separately. This includes equipment installation, configuration, and acquisition of theoretical and practical knowledge.

We understand the importance of quality technical support for our customers. Therefore, we are ready to provide all necessary services to help each client resolve any issues and achieve maximum productivity and efficiency when working with our equipment. Choose SKY TECH and receive not only high-precision equipment but also a high level of technical support.